Subprocessors Annex
Version 1.0 · Last updated: 21 June 2026
On this page
This Annex lists the providers (processors and subprocessors) that process personal data on behalf of Ruum in order to provide the Service, in accordance with Article 28 of the GDPR. It forms part of the Privacy Policy and the DPA.
Important: Ruum must have a data processing agreement (DPA) signed or accepted with each of these providers. The "DPA" column indicates the status.
1. Current subprocessors
| Provider | Purpose | Data processed | Location | International transfer | DPA |
|---|---|---|---|---|---|
| Neon | Database | All Service data | EU (Frankfurt, preferred) | No, if kept in the EU | Pending |
| Render | Backend hosting | Data processed by the application | EU / USA | SCC / DPF if outside the EU | Pending |
| Vercel | Frontend hosting | Browsing and interface data | USA (with EU regions) | DPF / SCC | Pending |
| Mailjet (Sinch) | Transactional email | Email, name and notification content | EU (France) | No, if kept in the EU | Pending |
| PostHog | Product analytics | Usage data, technical identifiers | EU or USA | SCC / DPF if in the USA | Pending |
| Sentry | Error diagnostics | Technical data and, if configured, PII | EU or USA | SCC / DPF if in the USA | Pending |
| MaxMind (GeoLite2) | IP geolocation | IP address | USA / local database | SCC / DPF if applicable | Pending |
| Google Maps / Places | Maps and address autocomplete | Addresses, coordinates, identifiers | USA (with EU regions) | DPF / SCC | Pending |
2. Planned subprocessors (not yet active)
| Provider | Purpose | Status |
|---|---|---|
| Stripe | Payments and subscriptions — processes Stripe Checkout, card, SEPA direct debit, Apple Pay, Google Pay and Bizum | Planned |
| PayPal | PayPal payments | Planned |
| OpenAI | AI models | Planned |
| Anthropic | AI models | Planned |
| Google (Gemini) | AI models | Planned |
| SMS / push provider | Notifications | Planned |
| Sign-in provider (Google, Microsoft, Apple, Facebook) | Authentication | Planned |
| File storage provider | Documents and site photos | Planned / Partial |
Payment methods and Bizum: the planned methods (Stripe Checkout, card, SEPA, Apple Pay, Google Pay and Bizum) are processed through Stripe; PayPal payments, through PayPal. Manual invoicing for Enterprise is carried out by bank transfer/invoice and does not involve an external payment provider.
3. Changes to subprocessors
Ruum may add, replace or remove subprocessors. Where this is a material change, Ruum will inform professional users by reasonable means (for example, email or a notice on the site) with reasonable advance notice, allowing them, where applicable, to object, as provided for in the DPA.